Johnsonandcoadvisory (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• Visit

• Submit a form or request information

• Schedule an appointment

• Communicate with us by telephone, email, or text message

• Speak with a licensed insurance agent

• Request Medicare education, plan information, or enrollment assistance

• Otherwise use our website or services

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

SMS and Mobile Information Privacy

SMS Consent

When you provide a mobile telephone number and separately select an applicable consent checkbox, we may send text messages consistent with the consent you provide.

Depending on your selections, messages may include:

• Appointment confirmations and reminders

• Scheduling or rescheduling updates

• Customer-support communications

• Responses to your inquiries

• Application or account-related updates

• Requested Medicare information

• Educational content

• Service updates and promotional communications

Marketing and non-marketing consent are collected separately. SMS consent is optional and is not required to submit a form, request insurance assistance, receive services, or purchase a product.

Mobile Information Non-Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Opt-Out

You may opt out of text messages at any time by replying STOP or contacting us at:

Phone: (650) 374-8880
Email:

We may send one final non-promotional text confirming your opt-out request.

For assistance with the messaging program, reply HELP, call (650) 374-8880, or email .

Message and data rates may apply. Message frequency varies. Additional SMS terms are available in our Terms and Conditions.

1. Information We Collect

The personal information we collect depends on how you interact with us and the services you request.

Information You Provide

We may collect information you voluntarily provide, including:

• First and last name

• Mailing address

• City, state, county, and ZIP code

• Email address

• Telephone number

• Date of birth

• Age or Medicare eligibility date

• Preferred communication method

• Appointment information

• Current insurance coverage

• Medicare enrollment status

• Information about preferred doctors, hospitals, or pharmacies

• Prescription information you choose to provide

• Responses submitted through forms, surveys, or questionnaires

• Information provided during telephone, email, text, or in-person communications

• Information reasonably necessary to provide requested Medicare or insurance assistance

Please do not submit highly sensitive information through a general website form unless the form specifically requests it and provides an appropriate method for submission.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address

• Browser and device type

• Operating system

• Referring website

• Pages visited

• Links clicked

• Date and time of visits

• Approximate geographic location

• Website activity and interaction data

• Cookie and similar technology identifiers

This information helps us operate, secure, analyze, and improve our website and services.

Telephone and Communication Information

When you communicate with us, we may collect:

• The date and time of the communication

• Telephone numbers or email addresses involved

• Message content

• Communication preferences

• Call notes

• Appointment outcomes

• Customer-support records

Telephone calls may be monitored or recorded for training, quality assurance, compliance, and documentation purposes. We will provide notice or obtain consent where required by law.

2. How We Use Personal Information

We may use personal information to:

• Respond to inquiries

• Provide requested Medicare education or insurance assistance

• Schedule, confirm, and manage appointments

• Connect you with an appropriately licensed insurance agent

• Review insurance options based on information you provide

• Assist with applications and enrollment requests

• Verify eligibility or service availability

• Provide customer service

• Send requested information

• Send account, application, or service updates

• Maintain records of communications and consent

• Operate and improve our website

• Analyze website performance

• Protect against fraud, abuse, or unauthorized activity

• Maintain the security of our systems

• Comply with legal, regulatory, licensing, carrier, and Medicare requirements

• Enforce our Terms and Conditions

• Establish, exercise, or defend legal claims

• Send marketing communications when permitted and consistent with your consent

We will not use SMS consent to send message categories beyond those covered by the consent you provided.

3. Medicare Beneficiary Information

Information provided in connection with Medicare assistance may include personal beneficiary information.

We use this information only as reasonably necessary to:

• Respond to your request

• Explain available Medicare coverage options

• Determine potential eligibility

• Review available plan information

• Connect you with an appropriately licensed insurance agent

• Assist with an application or enrollment request

• Provide customer support

• Satisfy documentation, quality, and compliance obligations

Where applicable law requires separate prior express written consent before personal beneficiary information may be provided to a specific third-party marketing organization for marketing or enrollment purposes, we will seek that consent through a clear and separately presented disclosure.

Providing information does not guarantee Medicare eligibility, plan eligibility, acceptance, enrollment, coverage, or benefits.

4. How We Disclose Information

We may disclose personal information in the following circumstances.

Licensed Insurance Agents

Information may be provided to appropriately licensed insurance agents who assist with your inquiry, plan review, appointment, application, or enrollment request.

Insurance Carriers and Enrollment Platforms

When you request a quote, plan review, application, or enrollment assistance, information may be provided to applicable insurance carriers, enrollment platforms, or authorized systems as reasonably necessary to fulfill your request.

Service Providers

We may use service providers to support:

• Website hosting

• Customer relationship management

• Appointment scheduling

• Email delivery

• Text messaging

• Telephone services

• Customer support

• Analytics

• Data storage

• Cybersecurity

• Document management

• Compliance and recordkeeping

Service providers are permitted to process information only for contracted business purposes and subject to applicable obligations.

Legal and Regulatory Requirements

We may disclose information if reasonably necessary to:

• Comply with applicable law or legal process

• Respond to a valid subpoena, court order, or government request

• Meet insurance licensing, carrier, or Medicare requirements

• Investigate fraud, abuse, or security incidents

• Protect our legal rights

• Protect the safety of users or others

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, asset transfer, or similar business transaction, subject to applicable legal requirements and continued protection of the information.

SMS opt-in data and consent will not be provided to another party for that party’s independent marketing or promotional purposes.

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to:

• Keep the website functioning

• Remember user preferences

• Understand website usage

• Measure traffic and performance

• Identify technical issues

• Improve website content and user experience

• Measure the effectiveness of advertising

• Prevent fraud or abuse

Some technologies may be provided by analytics, advertising, scheduling, customer-support, or website-service providers.

You can control cookies through your browser settings. Blocking certain cookies may affect website functionality.

Where required, we will provide additional choices or obtain consent before using nonessential cookies or similar technologies.

6. Analytics and Advertising

We may use analytics services to understand how visitors interact with our website.

We may also use advertising technologies to measure whether advertisements result in website visits, form submissions, or other actions. These technologies may collect online identifiers, device information, and website interaction information.

SMS opt-in information and consent are excluded from advertising or promotional data sharing.

Your browser, device, or applicable platform may provide tools to limit advertising cookies or personalized advertising.

7. Communication Preferences

Text Messages

Reply STOP to opt out of text messages. Reply HELP for assistance.

Marketing Emails

Use the unsubscribe link included in a marketing email or contact us at .

Telephone Calls

You may ask us not to place marketing calls by telling the representative or contacting us directly.

Opt-out requests do not prevent communications that are legally required or reasonably necessary to complete a transaction, application, appointment, or service you requested, where permitted by law.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services

• Maintain insurance and enrollment records

• Document communications and consent

• Satisfy legal, regulatory, carrier, and Medicare obligations

• Resolve disputes

• Enforce agreements

• Protect against fraud or misuse

Retention periods vary based on the type of information, the services provided, and applicable legal or contractual requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system is completely secure. We cannot guarantee absolute security.

You should use caution when sending sensitive information electronically and contact us promptly if you believe your information has been compromised.

10. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain information

• Request a portable copy of certain information

• Obtain information about how personal information is used or disclosed

• Withdraw consent where processing is based on consent

• Restrict certain uses of personal information

• Appeal the denial of a privacy request

• Exercise communication opt-out rights

• Receive equal service without unlawful discrimination for exercising privacy rights

These rights may be subject to exceptions. For example, we may retain information required for legal compliance, fraud prevention, insurance documentation, enrollment records, or the defense of legal claims.

To submit a request, contact:

Email:
Phone: (650) 374-8880

We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law and with appropriate verification.

11. State-Specific Rights

Residents of states with comprehensive consumer privacy laws may have additional rights regarding access, correction, deletion, portability, targeted advertising, and certain disclosures of personal information.

Where applicable, we will process verified requests according to the requirements and deadlines established by the relevant state law.

To exercise an applicable state privacy right, contact us using the information at the end of this Policy.

12. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

Individuals must be at least 18 years old to independently participate in our SMS program or request insurance services.

13. Third-Party Websites

Our website may contain links to Medicare.gov, insurance carriers, healthcare providers, pharmacies, scheduling platforms, or other third-party websites.

We do not control and are not responsible for the privacy, security, content, or practices of third-party websites. Review the privacy policy of any third-party website before providing information.

14. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to these signals, our website may not respond to every Do Not Track signal.

You may still control cookies and similar technologies through browser, device, and platform settings.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, technology, or legal obligations.

The revised Policy will be posted on this page with an updated effective date. Changes become effective when posted unless otherwise stated or applicable law requires additional notice.

16. Contact Information

For questions about this Privacy Policy, our privacy practices, or your personal information, contact:

Johnsonandcoadvisory
788 Edgewater Blvd #110
Foster City, California 94404

Phone: (650) 374-8880
Email:
Website: